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Short Trend Summary
Artificial intelligence is revolutionizing the travel industry, enhancing customer service, personalizing itineraries, and promoting sustainable practices.
AI-Powered Travel Planning- AI-Driven Transformation
- Values-Driven Consumption
- Customer service
- Sustainability
- Travel planning
- Emerging Technology
- Sustainability
- Travel & Tourism
Artificial intelligence is revolutionizing the travel industry, enhancing customer service, personalizing itineraries, and promoting sustainable practices.
Euronews: 2025 travel trend reportAI-Powered Travel Planning
Artificial intelligence is revolutionizing the travel industry, enhancing customer service, personalizing itineraries, and promoting sustainable practices.
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Short Trend Summary
The rising popularity of personal AI assistants is driving a shift towards assistant-first customer service interactions.
Assistant-First Customer Service- AI-Driven Transformation
- Customer service
- Technology
- User Experience
- Business & Commerce
- Consumer Attitudes
- Emerging Technology
The rising popularity of personal AI assistants is driving a shift towards assistant-first customer service interactions.
Zendesk: CX trends 2025Assistant-First Customer Service
The rising popularity of personal AI assistants is driving a shift towards assistant-first customer service interactions. 
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Short Trend Summary
Driven by the success of AI copilots, companies are rapidly adopting autonomous service models for enhanced customer interactions.
Autonomous Service Adoption- AI-Driven Transformation
- Business Operations
- Customer service
- Technology
- Business & Commerce
- Emerging Technology
Driven by the success of AI copilots, companies are rapidly adopting autonomous service models for enhanced customer interactions.
Zendesk: CX trends 2025Autonomous Service Adoption
Driven by the success of AI copilots, companies are rapidly adopting autonomous service models for enhanced customer interactions. 
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Short Trend Summary
Consumers are expressing concerns about data privacy and trust with AI, impacting the adoption of AI-powered technologies and services.
Cautious AI Adoption- AI-Driven Transformation
- Authenticity and Transparency Reign Supreme
- Values-Driven Consumption
- AI development
- Customer service
- Data Privacy
- Consumer Attitudes
- Data & Privacy
- Emerging Technology
Consumers are expressing concerns about data privacy and trust with AI, impacting the adoption of AI-powered technologies and services.
Nielsen: Guide to 2025 mid-year...Cautious AI Adoption
Consumers are expressing concerns about data privacy and trust with AI, impacting the adoption of AI-powered technologies and services. 
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Short Trend Summary
Businesses are prioritizing supply chain security and enhancing customer experience through personalized services and anticipating customer needs.
Customer-Centric Supply Chains- AI-Driven Transformation
- Authenticity and Transparency Reign Supreme
- Values-Driven Consumption
- B2B Services
- Customer service
- E-commerce
- Supply Chain Management
- Business & Commerce
- Consumer Attitudes
Businesses are prioritizing supply chain security and enhancing customer experience through personalized services and anticipating customer needs.
EY: 10 tendencias emprendimiento 2025Customer-Centric Supply Chains
Businesses are prioritizing supply chain security and enhancing customer experience through personalized services and anticipating customer needs. 
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Short Trend Summary
OEMs are seeking new revenue streams through digital services, but face challenges in offering valuable features and bridging the gap between technology and customer needs.
Digital Services Drive Revenue- AI-Driven Transformation
- Experiences Over Material Goods
- The Blurring of Physical and Digital Realities
- Automotive
- Customer service
- Software
- Business & Commerce
- Consumer Attitudes
- Digital Platforms
OEMs are seeking new revenue streams through digital services, but face challenges in offering valuable features and bridging the gap between technology and customer needs.
Publicis Sapient: Guide to next...Digital Services Drive Revenue
OEMs are seeking new revenue streams through digital services, but face challenges in offering valuable features and bridging the gap between technology and customer needs. 
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Short Trend Summary
Customer feedback is declining, requiring businesses to diversify their Voice of Customer programs and leverage alternative data sources.
Dwindling Customer Feedback- AI-Driven Transformation
- Authenticity and Transparency Reign Supreme
- Customer service
- Market Research
- Product Development
- Business & Commerce
- Consumer Attitudes
Customer feedback is declining, requiring businesses to diversify their Voice of Customer programs and leverage alternative data sources.
Qualtrics: 2025 Consumer Trends ReportDwindling Customer Feedback
Customer feedback is declining, requiring businesses to diversify their Voice of Customer programs and leverage alternative data sources. 
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Short Trend Summary
AI is being increasingly used to enhance customer service, automate tasks, and provide personalized financial advice.
Empowering AI- AI-Driven Transformation
- Customer service
- Investment Management
- Risk management
- Business & Commerce
- Emerging Technology
- Finance & Money
AI is being increasingly used to enhance customer service, automate tasks, and provide personalized financial advice.
WNS: Top 5 banking and...Empowering AI
AI is being increasingly used to enhance customer service, automate tasks, and provide personalized financial advice. 
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Short Trend Summary
Despite the growth of online shopping, in-person retail experiences remain highly valued by consumers, driving demand for expert advice and social interaction.
Experiential Retail Resurgence- Experiences Over Material Goods
- The Power of Community and Connection
- Beauty
- Customer service
- Fashion
- Retail
- Business & Commerce
- Consumer Attitudes
Despite the growth of online shopping, in-person retail experiences remain highly valued by consumers, driving demand for expert advice and social interaction.
John Lewis: Shop Live Look...Experiential Retail Resurgence
Despite the growth of online shopping, in-person retail experiences remain highly valued by consumers, driving demand for expert advice and social interaction. 
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Short Trend Summary
Overwhelmed by choices, consumers crave simplicity and efficiency, demanding clear communication and streamlined experiences.
Filtered Focus- AI-Driven Transformation
- Authenticity and Transparency Reign Supreme
- Customer service
- E-commerce
- Marketing
- Retail
- Brands & Advertising
- Business & Commerce
- Consumer Attitudes
Overwhelmed by choices, consumers crave simplicity and efficiency, demanding clear communication and streamlined experiences.
Euromonitor: Top global consumer trends...Filtered Focus
Overwhelmed by choices, consumers crave simplicity and efficiency, demanding clear communication and streamlined experiences. 
