Your trends
- TrendThemeImpact AreasCategorySummaryReport
-
Short Trend Summary
Despite increased investment, software customer success is failing due to a mismatch between vendor support and customer needs, particularly in technical implementation.
Failing Software Customer Success- AI-Driven Transformation
- Authenticity and Transparency Reign Supreme
- Customer Retention
- Customer Success
- Software Industry
- Business & Commerce
- Emerging Technology
Despite increased investment, software customer success is failing due to a mismatch between vendor support and customer needs, particularly in technical implementation.
Bain: Technology reportFailing Software Customer Success
Despite increased investment, software customer success is failing due to a mismatch between vendor support and customer needs, particularly in technical implementation. -
Short Trend Summary
ABE shifts the focus from individual leads to entire accounts, aligning all departments around the customer journey.
Account-Based Everything (ABE)- AI-Driven Transformation
- The Power of Community and Connection
- Customer Success
- Marketing
- Product Development
- Sales
- Brands & Advertising
- Business & Commerce
ABE shifts the focus from individual leads to entire accounts, aligning all departments around the customer journey.
B2B Group: B2b media in...Account-Based Everything (ABE)
ABE shifts the focus from individual leads to entire accounts, aligning all departments around the customer journey.