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Short Trend Summary
Despite increased investment, software customer success is failing due to a mismatch between vendor support and customer needs, particularly in technical implementation.
Failing Software Customer Success- AI-Driven Transformation
- Authenticity and Transparency Reign Supreme
- Customer Retention
- Customer Success
- Software Industry
- Business & Commerce
- Emerging Technology
Despite increased investment, software customer success is failing due to a mismatch between vendor support and customer needs, particularly in technical implementation.
Bain: Technology reportFailing Software Customer Success
Despite increased investment, software customer success is failing due to a mismatch between vendor support and customer needs, particularly in technical implementation.