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Short Trend Summary
Consumer comfort with AI is declining due to concerns about job displacement, data misuse, and impersonal interactions, requiring businesses to demonstrate clear value and responsible implementation.
AI Skepticism Rises- AI-Driven Transformation
- Authenticity and Transparency Reign Supreme
- Values-Driven Consumption
- Customer service
- E-commerce
- Marketing
- Consumer Attitudes
- Data & Privacy
- Emerging Technology
Consumer comfort with AI is declining due to concerns about job displacement, data misuse, and impersonal interactions, requiring businesses to demonstrate clear value and responsible implementation.
Qualtrics: 2025 Consumer Trends ReportAI Skepticism Rises
Consumer comfort with AI is declining due to concerns about job displacement, data misuse, and impersonal interactions, requiring businesses to demonstrate clear value and responsible…
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Short Trend Summary
AI is rapidly becoming integrated into all aspects of media and consumer experiences, driving personalization and emotional connection.
Ubiquitous Artificial Intelligence- AI-Driven Transformation
- Experiences Over Material Goods
- The Blurring of Physical and Digital Realities
- Content creation
- Customer service
- Marketing
- Media
- Brands & Advertising
- Consumer Attitudes
- Emerging Technology
AI is rapidly becoming integrated into all aspects of media and consumer experiences, driving personalization and emotional connection.
Publicis Media: Future FWD 2025Ubiquitous Artificial Intelligence
AI is rapidly becoming integrated into all aspects of media and consumer experiences, driving personalization and emotional connection. 
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Short Trend Summary
OEMs are seeking new revenue streams through digital services, but face challenges in offering valuable features and bridging the gap between technology and customer needs.
Digital Services Drive Revenue- AI-Driven Transformation
- Experiences Over Material Goods
- The Blurring of Physical and Digital Realities
- Automotive
- Customer service
- Software
- Business & Commerce
- Consumer Attitudes
- Digital Platforms
OEMs are seeking new revenue streams through digital services, but face challenges in offering valuable features and bridging the gap between technology and customer needs.
Publicis Sapient: Guide to next...Digital Services Drive Revenue
OEMs are seeking new revenue streams through digital services, but face challenges in offering valuable features and bridging the gap between technology and customer needs. 
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Short Trend Summary
Consumers are expressing concerns about data privacy and trust with AI, impacting the adoption of AI-powered technologies and services.
Cautious AI Adoption- AI-Driven Transformation
- Authenticity and Transparency Reign Supreme
- Values-Driven Consumption
- AI development
- Customer service
- Data Privacy
- Consumer Attitudes
- Data & Privacy
- Emerging Technology
Consumers are expressing concerns about data privacy and trust with AI, impacting the adoption of AI-powered technologies and services.
Nielsen: Guide to 2025 mid-year...Cautious AI Adoption
Consumers are expressing concerns about data privacy and trust with AI, impacting the adoption of AI-powered technologies and services. 
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Short Trend Summary
Generative AI is enabling insurers to reimagine the entire value chain, from sales and distribution to claims and customer service.
Gen AI Reshapes Insurance- AI-Driven Transformation
- Customer service
- Data Analytics
- Insurance Operations
- Business & Commerce
- Data & Privacy
- Emerging Technology
Generative AI is enabling insurers to reimagine the entire value chain, from sales and distribution to claims and customer service.
McKinsey: Global insurance report 2025Gen AI Reshapes Insurance
Generative AI is enabling insurers to reimagine the entire value chain, from sales and distribution to claims and customer service. 
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Short Trend Summary
The in-store experience is being redefined, with a renewed emphasis on human interaction and personalized service.
Human-Centric Retail- Experiences Over Material Goods
- The Power of Community and Connection
- Customer service
- Retail Strategy
- Staff Training
- Technology
- Brands & Advertising
- Business & Commerce
- Consumer Attitudes
The in-store experience is being redefined, with a renewed emphasis on human interaction and personalized service.
McKinsey: The state of fashion...Human-Centric Retail
The in-store experience is being redefined, with a renewed emphasis on human interaction and personalized service. 
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Short Trend Summary
Despite the growth of online shopping, in-person retail experiences remain highly valued by consumers, driving demand for expert advice and social interaction.
Experiential Retail Resurgence- Experiences Over Material Goods
- The Power of Community and Connection
- Beauty
- Customer service
- Fashion
- Retail
- Business & Commerce
- Consumer Attitudes
Despite the growth of online shopping, in-person retail experiences remain highly valued by consumers, driving demand for expert advice and social interaction.
John Lewis: Shop Live Look...Experiential Retail Resurgence
Despite the growth of online shopping, in-person retail experiences remain highly valued by consumers, driving demand for expert advice and social interaction. 
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Short Trend Summary
Retail and hospitality companies are rapidly increasing their investment in generative AI, though at a slower pace than some other sectors.
Generative AI Spending Growth- AI-Driven Transformation
- The Blurring of Physical and Digital Realities
- Customer service
- Hospitality
- Marketing
- Operations
- Retail
- Business & Commerce
- Emerging Technology
Retail and hospitality companies are rapidly increasing their investment in generative AI, though at a slower pace than some other sectors.
Infosys: Generative AI radar for...Generative AI Spending Growth
Retail and hospitality companies are rapidly increasing their investment in generative AI, though at a slower pace than some other sectors. 
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Short Trend Summary
Telecom companies are increasingly using AI for network optimization, customer service, and marketing, but face challenges in data readiness and talent acquisition.
AI for Telecom Operations- AI-Driven Transformation
- Customer service
- Marketing
- Telecommunications
- Business & Commerce
- Emerging Technology
Telecom companies are increasingly using AI for network optimization, customer service, and marketing, but face challenges in data readiness and talent acquisition.
Infosys: Telecom industry outlookAI for Telecom Operations
Telecom companies are increasingly using AI for network optimization, customer service, and marketing, but face challenges in data readiness and talent acquisition. 
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Short Trend Summary
CPG companies are rapidly increasing investment in generative AI, expecting significant impact on content generation, product development, and customer service.
Generative AI Revolution- AI-Driven Transformation
- Customer service
- Marketing
- Product Development
- Supply chain
- Brands & Advertising
- Business & Commerce
- Emerging Technology
CPG companies are rapidly increasing investment in generative AI, expecting significant impact on content generation, product development, and customer service.
Infosys: CPG industry outlookGenerative AI Revolution
CPG companies are rapidly increasing investment in generative AI, expecting significant impact on content generation, product development, and customer service. 
