Your trends

• Trend
  Theme
  Impact Areas
  Category
  Summary
  Report
• WhatsApp Commerce
  • Experiences Over Material Goods
  • The Power of Community and Connection
  • Communication
  • Customer service
  • E-commerce
  • Marketing
  • Brands & Advertising
  • Business & Commerce
  • Digital Platforms

  WhatsApp is becoming a preferred channel for customer communication and commerce, offering convenience and personalized interactions.

  Meta: MX Plan & Go...

  WhatsApp Commerce

  WhatsApp is becoming a preferred channel for customer communication and commerce, offering convenience and personalized interactions.

  • Brands & Advertising
  • Business & Commerce
  • Digital Platforms
  • Experiences Over Material Goods
  • The Power of Community and Connection

  Impact Areas Communication, Customer service, E-commerce, Marketing

  Themes Experiences Over Material Goods, The Power of Community and Connection

  Categories Brands & Advertising, Business & Commerce, Digital Platforms
  
  
• Voice Assistants Transform Booking
  • AI-Driven Transformation
  • The Blurring of Physical and Digital Realities
  • Customer service
  • Dining reservations
  • Travel booking
  • Business & Commerce
  • Emerging Technology
  • Travel & Tourism

  AI voice assistants are becoming central to travel and dining booking, requiring businesses to adapt and maintain the human touch.

  Publicis Sapient: Guide to Next...

  Voice Assistants Transform Booking

  AI voice assistants are becoming central to travel and dining booking, requiring businesses to adapt and maintain the human touch.

  • Business & Commerce
  • Emerging Technology
  • Travel & Tourism
  • AI-Driven Transformation
  • The Blurring of Physical and Digital Realities

  Impact Areas Customer service, Dining reservations, Travel booking

  Themes AI-Driven Transformation, The Blurring of Physical and Digital Realities

  Categories Business & Commerce, Emerging Technology, Travel & Tourism
  
  
• Voice AI for CX
  • AI-Driven Transformation
  • Accessibility
  • Customer service
  • Telecommunications
  • Business & Commerce
  • Consumer Attitudes
  • Emerging Technology

  Advancements in Voice AI, particularly its natural language capabilities, are enhancing customer service interactions and making consumers feel heard.

  Zendesk: CX trends 2025

  Voice AI for CX

  Advancements in Voice AI, particularly its natural language capabilities, are enhancing customer service interactions and making consumers feel heard.

  • Business & Commerce
  • Consumer Attitudes
  • Emerging Technology
  • AI-Driven Transformation

  Impact Areas Accessibility, Customer service, Telecommunications

  Themes AI-Driven Transformation

  Categories Business & Commerce, Consumer Attitudes, Emerging Technology
  
  
• Ubiquitous Artificial Intelligence
  • AI-Driven Transformation
  • Experiences Over Material Goods
  • The Blurring of Physical and Digital Realities
  • Content creation
  • Customer service
  • Marketing
  • Media
  • Brands & Advertising
  • Consumer Attitudes
  • Emerging Technology

  AI is rapidly becoming integrated into all aspects of media and consumer experiences, driving personalization and emotional connection.

  Publicis Media: Future FWD 2025

  Ubiquitous Artificial Intelligence

  AI is rapidly becoming integrated into all aspects of media and consumer experiences, driving personalization and emotional connection.

  • Brands & Advertising
  • Consumer Attitudes
  • Emerging Technology
  • AI-Driven Transformation
  • Experiences Over Material Goods
  • The Blurring of Physical and Digital Realities

  Impact Areas Content creation, Customer service, Marketing, Media

  Themes AI-Driven Transformation, Experiences Over Material Goods, The Blurring of Physical and Digital Realities

  Categories Brands & Advertising, Consumer Attitudes, Emerging Technology
  
  
• Tech-Driven Travel Disruption
  • AI-Driven Transformation
  • Experiences Over Material Goods
  • The Blurring of Physical and Digital Realities
  • Accessibility
  • Customer service
  • Destination marketing
  • Travel planning
  • Emerging Technology
  • Travel & Tourism

  Technological advancements like real-time translation, virtual experiences, and Web3 are removing barriers and reshaping travel experiences.

  Google: NextGen travelers and destinations

  Tech-Driven Travel Disruption

  Technological advancements like real-time translation, virtual experiences, and Web3 are removing barriers and reshaping travel experiences.

  • Emerging Technology
  • Travel & Tourism
  • AI-Driven Transformation
  • Experiences Over Material Goods
  • The Blurring of Physical and Digital Realities

  Impact Areas Accessibility, Customer service, Destination marketing, Travel planning

  Themes AI-Driven Transformation, Experiences Over Material Goods, The Blurring of Physical and Digital Realities

  Categories Emerging Technology, Travel & Tourism
  
  
• Synthetic Humans Emergence
  • AI-Driven Transformation
  • The Blurring of Physical and Digital Realities
  • Customer service
  • Education
  • Healthcare
  • Marketing
  • Business & Commerce
  • Consumer Attitudes
  • Emerging Technology

  AI-powered synthetic humans are transforming digital interactions by creating more engaging and personalized experiences.

  Globant: Tech trends 2025

  Synthetic Humans Emergence

  AI-powered synthetic humans are transforming digital interactions by creating more engaging and personalized experiences.

  • Business & Commerce
  • Consumer Attitudes
  • Emerging Technology
  • AI-Driven Transformation
  • The Blurring of Physical and Digital Realities

  Impact Areas Customer service, Education, Healthcare, Marketing

  Themes AI-Driven Transformation, The Blurring of Physical and Digital Realities

  Categories Business & Commerce, Consumer Attitudes, Emerging Technology
  
  
• Shadow AI Surge
  • AI-Driven Transformation
  • Customer service
  • IT
  • Security
  • Business & Commerce
  • Cybersecurity
  • Emerging Technology

  The use of unapproved, external AI tools by customer service agents (shadow AI) is rapidly increasing, posing security risks for companies.

  Zendesk: CX trends 2025

  Shadow AI Surge

  The use of unapproved, external AI tools by customer service agents (shadow AI) is rapidly increasing, posing security risks for companies.

  • Business & Commerce
  • Cybersecurity
  • Emerging Technology
  • AI-Driven Transformation

  Impact Areas Customer service, IT, Security

  Themes AI-Driven Transformation

  Categories Business & Commerce, Cybersecurity, Emerging Technology
  
  
• Rise of AI Avatars
  • AI-Driven Transformation
  • The Blurring of Physical and Digital Realities
  • Companionship
  • Customer service
  • Entertainment
  • User Interfaces
  • Business & Commerce
  • Emerging Technology
  • Entertainment

  Generative AI is enabling the creation of realistic digital humans, transforming user interfaces and creating new opportunities for interaction.

  Infotech: Tech trends 2025

  Rise of AI Avatars

  Generative AI is enabling the creation of realistic digital humans, transforming user interfaces and creating new opportunities for interaction.

  • Business & Commerce
  • Emerging Technology
  • Entertainment
  • AI-Driven Transformation
  • The Blurring of Physical and Digital Realities

  Impact Areas Companionship, Customer service, Entertainment, User Interfaces

  Themes AI-Driven Transformation, The Blurring of Physical and Digital Realities

  Categories Business & Commerce, Emerging Technology, Entertainment
  
  
• Positive Friction
  • Authenticity and Transparency Reign Supreme
  • Experiences Over Material Goods
  • The Power of Community and Connection
  • Customer service
  • Lifestyle
  • Retail
  • Technology
  • Business & Commerce
  • Consumer Attitudes

  Consumers are embracing intentional slowdowns and rejecting the cult of immediacy, valuing human interaction and mindful engagement over frictionless automation.

  Foresight Factory: Trending 2025

  Positive Friction

  Consumers are embracing intentional slowdowns and rejecting the cult of immediacy, valuing human interaction and mindful engagement over frictionless automation.

  • Business & Commerce
  • Consumer Attitudes
  • Authenticity and Transparency Reign Supreme
  • Experiences Over Material Goods
  • The Power of Community and Connection

  Impact Areas Customer service, Lifestyle, Retail, Technology

  Themes Authenticity and Transparency Reign Supreme, Experiences Over Material Goods, The Power of Community and Connection

  Categories Business & Commerce, Consumer Attitudes
  
  
• Million Micro-Moments
  • AI-Driven Transformation
  • Experiences Over Material Goods
  • Brand Loyalty
  • Customer Experience
  • Customer service
  • Messaging Platforms
  • Personalized Marketing
  • Brands & Advertising
  • Consumer Attitudes
  • Emerging Technology

  AI is creating more micro-moments for personalized brand experiences, requiring brands to maximize one-to-one interactions.

  Dentsu: The year of impact...

  Million Micro-Moments

  AI is creating more micro-moments for personalized brand experiences, requiring brands to maximize one-to-one interactions.

  • Brands & Advertising
  • Consumer Attitudes
  • Emerging Technology
  • AI-Driven Transformation
  • Experiences Over Material Goods

  Impact Areas Brand Loyalty, Customer Experience, Customer service, Messaging Platforms, Personalized Marketing

  Themes AI-Driven Transformation, Experiences Over Material Goods

  Categories Brands & Advertising, Consumer Attitudes, Emerging Technology
  
  

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