Your trends

• Trend
  Theme
  Impact Areas
  Category
  Summary
  Report
• Account-Based Everything (ABE)
  • AI-Driven Transformation
  • The Power of Community and Connection
  • Customer Success
  • Marketing
  • Product Development
  • Sales
  • Brands & Advertising
  • Business & Commerce

  ABE shifts the focus from individual leads to entire accounts, aligning all departments around the customer journey.

  B2B Group: B2b media in...

  Account-Based Everything (ABE)

  ABE shifts the focus from individual leads to entire accounts, aligning all departments around the customer journey.

  • Brands & Advertising
  • Business & Commerce
  • AI-Driven Transformation
  • The Power of Community and Connection

  Impact Areas Customer Success, Marketing, Product Development, Sales

  Themes AI-Driven Transformation, The Power of Community and Connection

  Categories Brands & Advertising, Business & Commerce
  
  
• AI-Powered Marketing Automation
  • AI-Driven Transformation
  • Content Marketing
  • Conversion Rate Optimization
  • Customer service
  • Brands & Advertising
  • Business & Commerce
  • Emerging Technology

  AI is automating various marketing tasks, from content creation to data analysis and customer experience optimization.

  Web FX: 2025 digital marketing...

  AI-Powered Marketing Automation

  AI is automating various marketing tasks, from content creation to data analysis and customer experience optimization.

  • Brands & Advertising
  • Business & Commerce
  • Emerging Technology
  • AI-Driven Transformation

  Impact Areas Content Marketing, Conversion Rate Optimization, Customer service

  Themes AI-Driven Transformation

  Categories Brands & Advertising, Business & Commerce, Emerging Technology
  
  
• Autonomous Service Adoption
  • AI-Driven Transformation
  • Business Operations
  • Customer service
  • Technology
  • Business & Commerce
  • Emerging Technology

  Driven by the success of AI copilots, companies are rapidly adopting autonomous service models for enhanced customer interactions.

  Zendesk: CX trends 2025

  Autonomous Service Adoption

  Driven by the success of AI copilots, companies are rapidly adopting autonomous service models for enhanced customer interactions.

  • Business & Commerce
  • Emerging Technology
  • AI-Driven Transformation

  Impact Areas Business Operations, Customer service, Technology

  Themes AI-Driven Transformation

  Categories Business & Commerce, Emerging Technology
  
  
• Declining Customer Loyalty
  • Authenticity and Transparency Reign Supreme
  • Values-Driven Consumption
  • Banking
  • Food Service
  • Hospitality
  • Internet Service Providers
  • Retail
  • Utilities
  • Brands & Advertising
  • Business & Commerce
  • Consumer Attitudes

  Heightened customer expectations, fueled by economic pressures and competitive landscapes, are driving a decline in loyalty, making it easier for customers to switch brands after negative experiences.

  Qualtrics: 2025 Consumer Trends Report

  Declining Customer Loyalty

  Heightened customer expectations, fueled by economic pressures and competitive landscapes, are driving a decline in loyalty, making it easier for customers to switch brands after…

  • Brands & Advertising
  • Business & Commerce
  • Consumer Attitudes
  • Authenticity and Transparency Reign Supreme
  • Values-Driven Consumption

  Impact Areas Banking, Food Service, Hospitality, Internet Service Providers, Retail, Utilities

  Themes Authenticity and Transparency Reign Supreme, Values-Driven Consumption

  Categories Brands & Advertising, Business & Commerce, Consumer Attitudes
  
  
• Empowered Dealerships
  • AI-Driven Transformation
  • The Blurring of Physical and Digital Realities
  • Automotive Retail
  • Customer Experience
  • Sales
  • Business & Commerce
  • Consumer Attitudes

  Despite the rise of online sales, dealerships remain crucial in the car buying journey, and OEMs need to empower them with tools and services to enhance customer experience and drive sales.

  Publicis Sapient: Guide to next...

  Empowered Dealerships

  Despite the rise of online sales, dealerships remain crucial in the car buying journey, and OEMs need to empower them with tools and services to…

  • Business & Commerce
  • Consumer Attitudes
  • AI-Driven Transformation
  • The Blurring of Physical and Digital Realities

  Impact Areas Automotive Retail, Customer Experience, Sales

  Themes AI-Driven Transformation, The Blurring of Physical and Digital Realities

  Categories Business & Commerce, Consumer Attitudes
  
  
• Experiential Brand Loyalty
  • Authenticity and Transparency Reign Supreme
  • The Power of Community and Connection
  • Values-Driven Consumption
  • Brand Management
  • Customer Experience
  • Marketing
  • Brands & Advertising
  • Business & Commerce
  • Consumer Attitudes

  Personal experience with a brand is the most significant factor influencing brand perception and loyalty.

  DISQO: Consumer trends 2025 report

  Experiential Brand Loyalty

  Personal experience with a brand is the most significant factor influencing brand perception and loyalty.

  • Brands & Advertising
  • Business & Commerce
  • Consumer Attitudes
  • Authenticity and Transparency Reign Supreme
  • The Power of Community and Connection
  • Values-Driven Consumption

  Impact Areas Brand Management, Customer Experience, Marketing

  Themes Authenticity and Transparency Reign Supreme, The Power of Community and Connection, Values-Driven Consumption

  Categories Brands & Advertising, Business & Commerce, Consumer Attitudes
  
  
• Gen AI Reshapes Insurance
  • AI-Driven Transformation
  • Customer service
  • Data Analytics
  • Insurance Operations
  • Business & Commerce
  • Data & Privacy
  • Emerging Technology

  Generative AI is enabling insurers to reimagine the entire value chain, from sales and distribution to claims and customer service.

  McKinsey: Global insurance report 2025

  Gen AI Reshapes Insurance

  Generative AI is enabling insurers to reimagine the entire value chain, from sales and distribution to claims and customer service.

  • Business & Commerce
  • Data & Privacy
  • Emerging Technology
  • AI-Driven Transformation

  Impact Areas Customer service, Data Analytics, Insurance Operations

  Themes AI-Driven Transformation

  Categories Business & Commerce, Data & Privacy, Emerging Technology
  
  
• Generative AI Reshaping Banks
  • AI-Driven Transformation
  • Banking
  • Customer Experience
  • Finance
  • Operations
  • Risk management
  • Business & Commerce
  • Emerging Technology
  • Finance & Money

  Generative AI is expected to gradually transform banking business models, impacting operations, customer experience, and risk management.

  S&P Global: Banks outlook 2025

  Generative AI Reshaping Banks

  Generative AI is expected to gradually transform banking business models, impacting operations, customer experience, and risk management.

  • Business & Commerce
  • Emerging Technology
  • Finance & Money
  • AI-Driven Transformation

  Impact Areas Banking, Customer Experience, Finance, Operations, Risk management

  Themes AI-Driven Transformation

  Categories Business & Commerce, Emerging Technology, Finance & Money
  
  
• Human-Centric Retail
  • Experiences Over Material Goods
  • The Power of Community and Connection
  • Customer service
  • Retail Strategy
  • Staff Training
  • Technology
  • Brands & Advertising
  • Business & Commerce
  • Consumer Attitudes

  The in-store experience is being redefined, with a renewed emphasis on human interaction and personalized service.

  McKinsey: The state of fashion...

  Human-Centric Retail

  The in-store experience is being redefined, with a renewed emphasis on human interaction and personalized service.

  • Brands & Advertising
  • Business & Commerce
  • Consumer Attitudes
  • Experiences Over Material Goods
  • The Power of Community and Connection

  Impact Areas Customer service, Retail Strategy, Staff Training, Technology

  Themes Experiences Over Material Goods, The Power of Community and Connection

  Categories Brands & Advertising, Business & Commerce, Consumer Attitudes
  
  
• Life Insurance Seeks Relevance
  • Navigating Global Uncertainty
  • Values-Driven Consumption
  • Life Insurance
  • Retirement Planning
  • Wealth Management
  • Business & Commerce
  • Finance & Money

  The life insurance industry is facing challenges to its relevance and seeking new avenues for growth beyond traditional products.

  McKinsey: Global insurance report 2025

  Life Insurance Seeks Relevance

  The life insurance industry is facing challenges to its relevance and seeking new avenues for growth beyond traditional products.

  • Business & Commerce
  • Finance & Money
  • Navigating Global Uncertainty
  • Values-Driven Consumption

  Impact Areas Life Insurance, Retirement Planning, Wealth Management

  Themes Navigating Global Uncertainty, Values-Driven Consumption

  Categories Business & Commerce, Finance & Money
  
  

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