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Short Trend Summary
The use of unapproved, external AI tools by customer service agents (shadow AI) is rapidly increasing, posing security risks for companies.
Shadow AI Surge- AI-Driven Transformation
- Customer service
- IT
- Security
- Business & Commerce
- Cybersecurity
- Emerging Technology
The use of unapproved, external AI tools by customer service agents (shadow AI) is rapidly increasing, posing security risks for companies.
Zendesk: CX trends 2025Shadow AI Surge
The use of unapproved, external AI tools by customer service agents (shadow AI) is rapidly increasing, posing security risks for companies.