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Trends Categories Consumer Attitudes

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Consumer Attitudes 417
Brands & Advertising 360
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Cybersecurity 74
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Emerging Technology 367
Entertainment 64
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Finance & Money 207
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A-Z Z-A
  • Trend
    Theme
    Impact Areas
    Category
    Summary
    Report
  • Human-Centric AI Agents
    • AI-Driven Transformation
    • Authenticity and Transparency Reign Supreme
    • AI development
    • Customer service
    • Marketing
    • Business & Commerce
    • Consumer Attitudes
    • Emerging Technology

    Consumer trust in AI agents is increasingly dependent on their ability to exhibit human-like traits such as friendliness, empathy, and creativity.

    Zendesk: CX trends 2025
    Human-Centric AI Agents
    Consumer trust in AI agents is increasingly dependent on their ability to exhibit human-like traits such as friendliness, empathy, and creativity.
    Impact Areas AI development, Customer service, Marketing
    Themes AI-Driven Transformation, Authenticity and Transparency Reign Supreme
    Categories Business & Commerce, Consumer Attitudes, Emerging Technology
  • Assistant-First Customer Service
    • AI-Driven Transformation
    • Customer service
    • Technology
    • User Experience
    • Business & Commerce
    • Consumer Attitudes
    • Emerging Technology

    The rising popularity of personal AI assistants is driving a shift towards assistant-first customer service interactions.

    Zendesk: CX trends 2025
    Assistant-First Customer Service
    The rising popularity of personal AI assistants is driving a shift towards assistant-first customer service interactions.
    Impact Areas Customer service, Technology, User Experience
    Themes AI-Driven Transformation
    Categories Business & Commerce, Consumer Attitudes, Emerging Technology
  • Voice AI for CX
    • AI-Driven Transformation
    • Accessibility
    • Customer service
    • Telecommunications
    • Business & Commerce
    • Consumer Attitudes
    • Emerging Technology

    Advancements in Voice AI, particularly its natural language capabilities, are enhancing customer service interactions and making consumers feel heard.

    Zendesk: CX trends 2025
    Voice AI for CX
    Advancements in Voice AI, particularly its natural language capabilities, are enhancing customer service interactions and making consumers feel heard.
    Impact Areas Accessibility, Customer service, Telecommunications
    Themes AI-Driven Transformation
    Categories Business & Commerce, Consumer Attitudes, Emerging Technology
  • AI-Driven Personalization
    • AI-Driven Transformation
    • Experiences Over Material Goods
    • Customer service
    • Marketing
    • Sales
    • Business & Commerce
    • Consumer Attitudes
    • Emerging Technology

    In the age of AI, personalized experiences are becoming the key driver of customer loyalty.

    Zendesk: CX trends 2025
    AI-Driven Personalization
    In the age of AI, personalized experiences are becoming the key driver of customer loyalty.
    Impact Areas Customer service, Marketing, Sales
    Themes AI-Driven Transformation, Experiences Over Material Goods
    Categories Business & Commerce, Consumer Attitudes, Emerging Technology
  • Luxury Reinvention Imperative
    • Authenticity and Transparency Reign Supreme
    • Experiences Over Material Goods
    • Values-Driven Consumption
    • Beauty
    • Fashion
    • Luxury Goods
    • Retail
    • Brands & Advertising
    • Business & Commerce
    • Consumer Attitudes

    Luxury brands must reinvent themselves to thrive in a changing market marked by evolving customer expectations and economic headwinds.

    Accenture: How luxury brands are...
    Luxury Reinvention Imperative
    Luxury brands must reinvent themselves to thrive in a changing market marked by evolving customer expectations and economic headwinds.
    Impact Areas Beauty, Fashion, Luxury Goods, Retail
    Themes Authenticity and Transparency Reign Supreme, Experiences Over Material Goods, Values-Driven Consumption
    Categories Brands & Advertising, Business & Commerce, Consumer Attitudes
  • Evolving Customer Values
    • Authenticity and Transparency Reign Supreme
    • The Blurring of Physical and Digital Realities
    • Values-Driven Consumption
    • Customer Experience
    • Luxury branding
    • Marketing
    • Retail Strategy
    • Business & Commerce
    • Consumer Attitudes
    • Sustainability

    Modern luxury consumers prioritize sustainability, personalization, and seamless omnichannel experiences, challenging traditional notions of luxury.

    Accenture: How luxury brands are...
    Evolving Customer Values
    Modern luxury consumers prioritize sustainability, personalization, and seamless omnichannel experiences, challenging traditional notions of luxury.
    Impact Areas Customer Experience, Luxury branding, Marketing, Retail Strategy
    Themes Authenticity and Transparency Reign Supreme, The Blurring of Physical and Digital Realities, Values-Driven Consumption
    Categories Business & Commerce, Consumer Attitudes, Sustainability
  • Hyper-Personalization through AI
    • AI-Driven Transformation
    • Experiences Over Material Goods
    • Consumer goods
    • Financial Services
    • Retail
    • Business & Commerce
    • Consumer Attitudes
    • Emerging Technology

    AI, particularly generative AI, enables businesses to create highly personalized products, services, and experiences, driving customer loyalty and revenue growth.

    Accenture: Navigating the great value...
    Hyper-Personalization through AI
    AI, particularly generative AI, enables businesses to create highly personalized products, services, and experiences, driving customer loyalty and revenue growth.
    Impact Areas Consumer goods, Financial Services, Retail
    Themes AI-Driven Transformation, Experiences Over Material Goods
    Categories Business & Commerce, Consumer Attitudes, Emerging Technology
  • Hyper-Connected Ecosystems
    • AI-Driven Transformation
    • The Power of Community and Connection
    • Banking
    • Financial Services
    • Fintech
    • Business & Commerce
    • Consumer Attitudes
    • Digital Platforms

    BFS companies are moving towards hyper-connected ecosystems, enabling personalized customer engagement and fostering partnerships.

    WNS: Top 5 banking and...
    Hyper-Connected Ecosystems
    BFS companies are moving towards hyper-connected ecosystems, enabling personalized customer engagement and fostering partnerships.
    Impact Areas Banking, Financial Services, Fintech
    Themes AI-Driven Transformation, The Power of Community and Connection
    Categories Business & Commerce, Consumer Attitudes, Digital Platforms
  • Resilient Consumer Spending Growth
    • Navigating Global Uncertainty
    • Values-Driven Consumption
    • E-commerce
    • FMCG
    • Global economy
    • Manufacturing
    • Retail
    • Business & Commerce
    • Consumer Attitudes
    • Finance & Money

    Global consumer spending demonstrates resilience, projected to grow 5.5% in 2025 despite economic uncertainties.

    World Data Lab: Consumer outlook...
    Resilient Consumer Spending Growth
    Global consumer spending demonstrates resilience, projected to grow 5.5% in 2025 despite economic uncertainties.
    Impact Areas E-commerce, FMCG, Global economy, Manufacturing, Retail
    Themes Navigating Global Uncertainty, Values-Driven Consumption
    Categories Business & Commerce, Consumer Attitudes, Finance & Money
  • Gen-Z as Largest Generation
    • Experiences Over Material Goods
    • The Power of Community and Connection
    • Values-Driven Consumption
    • Advertising
    • Marketing
    • Product Development
    • Retail
    • Technology
    • Brands & Advertising
    • Business & Commerce
    • Consumer Attitudes

    Gen-Z is projected to become the largest and richest generation, influencing future consumption patterns.

    World Data Lab: Consumer outlook...
    Gen-Z as Largest Generation
    Gen-Z is projected to become the largest and richest generation, influencing future consumption patterns.
    Impact Areas Advertising, Marketing, Product Development, Retail, Technology
    Themes Experiences Over Material Goods, The Power of Community and Connection, Values-Driven Consumption
    Categories Brands & Advertising, Business & Commerce, Consumer Attitudes
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