emerging
Responsive Resilience
BFS companies are prioritizing resilience by leveraging cloud, automation, and AI to address volatility and evolving customer demands.
Timeframe
near-term
Categories
Impact areas
Detailed Analysis
The pandemic accelerated the need for resilience in the BFS sector. Companies are adopting cloud-based systems, intelligent automation, and hyperautomation to manage fluctuating processing volumes and scale dynamically. "As the use of digital channels becomes the norm over the next five years, cloud-based systems coupled with intelligent automation, hyperautomation and the right delivery model will address erratic spikes in processing volumes."
Context Signals
Increased online banking usage during the pandemic.
Growing exposure to financial fraud and cyber threats.
Need for robust governance, risk, and compliance.
Edge
Resilience could become a competitive differentiator, attracting customers who value stability and security.
New insurance products and services may emerge to mitigate risks associated with digital disruptions.
The focus on resilience could drive innovation in areas like disaster recovery and business continuity planning.
