Return Policies Make or Break Retail Loyalty

Return Policies Make or Break Retail Loyalty. The reverse last mile will be a focal point in reducing friction around returns. Walmart, Target, and Overstock are expanding return options to include at-home pickup and click-and-collect return options. At the same time, many retailers have ended free return policies. Will this be a new opportunity for delivery companies like DoorDash, Uber, and Instacart?