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Trends Subcategories Customer Experience

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  • Trend
    Theme
    Impact Areas
    Category
    Summary
    Report
  • Account-Based Everything (ABE)
    • AI-Driven Transformation
    • The Power of Community and Connection
    • Customer Success
    • Marketing
    • Product Development
    • Sales
    • Brands & Advertising
    • Business & Commerce

    ABE shifts the focus from individual leads to entire accounts, aligning all departments around the customer journey.

    B2B Group: B2b media in...
    Account-Based Everything (ABE)
    ABE shifts the focus from individual leads to entire accounts, aligning all departments around the customer journey.
    Impact Areas Customer Success, Marketing, Product Development, Sales
    Themes AI-Driven Transformation, The Power of Community and Connection
    Categories Brands & Advertising, Business & Commerce
  • AI Mobile Integration Boom
    • AI-Driven Transformation
    • Education
    • Finance
    • Lifestyle
    • Music
    • Photo & Video
    • Productivity
    • Shopping
    • Business & Commerce
    • Consumer Attitudes
    • Emerging Technology

    AI is rapidly integrating into mobile apps across various sectors, driving a surge in downloads, revenue, and user engagement.

    Sensor Tower: State of mobile...
    AI Mobile Integration Boom
    AI is rapidly integrating into mobile apps across various sectors, driving a surge in downloads, revenue, and user engagement.
    Impact Areas Education, Finance, Lifestyle, Music, Photo & Video, Productivity, Shopping
    Themes AI-Driven Transformation
    Categories Business & Commerce, Consumer Attitudes, Emerging Technology
  • AI-Driven Automation
    • AI-Driven Transformation
    • Advertising
    • Customer Relationship Management
    • Marketing
    • Brands & Advertising
    • Consumer Attitudes
    • Emerging Technology

    AI and automation are becoming crucial for advertising success, enabling marketers to optimize campaigns, personalize offers, and enhance customer experiences.

    Meta: MX Plan & Go...
    AI-Driven Automation
    AI and automation are becoming crucial for advertising success, enabling marketers to optimize campaigns, personalize offers, and enhance customer experiences.
    Impact Areas Advertising, Customer Relationship Management, Marketing
    Themes AI-Driven Transformation
    Categories Brands & Advertising, Consumer Attitudes, Emerging Technology
  • AI-Driven Personalization
    • AI-Driven Transformation
    • Experiences Over Material Goods
    • Customer service
    • Marketing
    • Sales
    • Business & Commerce
    • Consumer Attitudes
    • Emerging Technology

    In the age of AI, personalized experiences are becoming the key driver of customer loyalty.

    Zendesk: CX trends 2025
    AI-Driven Personalization
    In the age of AI, personalized experiences are becoming the key driver of customer loyalty.
    Impact Areas Customer service, Marketing, Sales
    Themes AI-Driven Transformation, Experiences Over Material Goods
    Categories Business & Commerce, Consumer Attitudes, Emerging Technology
  • AI-Powered Daily Life
    • AI-Driven Transformation
    • The Blurring of Physical and Digital Realities
    • Brand Interactions
    • Consumer Technology
    • Media Consumption
    • Brands & Advertising
    • Consumer Attitudes
    • Emerging Technology

    Generative AI is moving beyond experimentation and becoming embedded in everyday services, impacting how people interact with technology and brands.

    Dentsu: The year of impact...
    AI-Powered Daily Life
    Generative AI is moving beyond experimentation and becoming embedded in everyday services, impacting how people interact with technology and brands.
    Impact Areas Brand Interactions, Consumer Technology, Media Consumption
    Themes AI-Driven Transformation, The Blurring of Physical and Digital Realities
    Categories Brands & Advertising, Consumer Attitudes, Emerging Technology
  • AI-Powered Personalization
    • AI-Driven Transformation
    • Experiences Over Material Goods
    • Entertainment
    • Marketing
    • Retail
    • Brands & Advertising
    • Consumer Attitudes
    • Emerging Technology

    Brands are leveraging AI to create hyper-personalized experiences, tailoring interactions to individual preferences and boosting loyalty.

    Aeroplane 2025: Branding trends report
    AI-Powered Personalization
    Brands are leveraging AI to create hyper-personalized experiences, tailoring interactions to individual preferences and boosting loyalty.
    Impact Areas Entertainment, Marketing, Retail
    Themes AI-Driven Transformation, Experiences Over Material Goods
    Categories Brands & Advertising, Consumer Attitudes, Emerging Technology
  • Always-On Brand Companionship
    • Authenticity and Transparency Reign Supreme
    • The Power of Community and Connection
    • Values-Driven Consumption
    • Brand Building
    • Community Management
    • Customer Loyalty
    • Brands & Advertising
    • Business & Commerce
    • Consumer Attitudes

    Consumers expect brands to be consistent partners, fostering ongoing relationships beyond transactional interactions.

    TikTok: What's Next 2025 Trend...
    Always-On Brand Companionship
    Consumers expect brands to be consistent partners, fostering ongoing relationships beyond transactional interactions.
    Impact Areas Brand Building, Community Management, Customer Loyalty
    Themes Authenticity and Transparency Reign Supreme, The Power of Community and Connection, Values-Driven Consumption
    Categories Brands & Advertising, Business & Commerce, Consumer Attitudes
  • Audience-Led Brand Education
    • Authenticity and Transparency Reign Supreme
    • The Power of Community and Connection
    • Values-Driven Consumption
    • Brand strategy
    • Customer Engagement
    • Social Media Marketing
    • Brands & Advertising
    • Consumer Attitudes

    Consumers are actively shaping brand strategies and content, demanding authenticity and relevance in their online interactions.

    Ok Cool: Gatekeeping information is...
    Audience-Led Brand Education
    Consumers are actively shaping brand strategies and content, demanding authenticity and relevance in their online interactions.
    Impact Areas Brand strategy, Customer Engagement, Social Media Marketing
    Themes Authenticity and Transparency Reign Supreme, The Power of Community and Connection, Values-Driven Consumption
    Categories Brands & Advertising, Consumer Attitudes
  • Authenticity and Transparency
    • Authenticity and Transparency Reign Supreme
    • The Power of Community and Connection
    • Values-Driven Consumption
    • Advertising
    • Brand Management
    • Marketing
    • Public Relations
    • Brands & Advertising
    • Consumer Attitudes

    Consumers demand genuine brand interactions and prioritize real, personal experiences over polished, artificial content.

    Sked Social: Trends Report 2025
    Authenticity and Transparency
    Consumers demand genuine brand interactions and prioritize real, personal experiences over polished, artificial content.
    Impact Areas Advertising, Brand Management, Marketing, Public Relations
    Themes Authenticity and Transparency Reign Supreme, The Power of Community and Connection, Values-Driven Consumption
    Categories Brands & Advertising, Consumer Attitudes
  • Back to Basics CX
    • Authenticity and Transparency Reign Supreme
    • Values-Driven Consumption
    • All industries
    • Business & Commerce
    • Consumer Attitudes

    Consumers prioritize clear communication and reliable service delivery as the foundation of trust, urging businesses to focus on fundamental CX elements.

    Qualtrics: 2025 Consumer Trends Report
    Back to Basics CX
    Consumers prioritize clear communication and reliable service delivery as the foundation of trust, urging businesses to focus on fundamental CX elements.
    Impact Areas All industries
    Themes Authenticity and Transparency Reign Supreme, Values-Driven Consumption
    Categories Business & Commerce, Consumer Attitudes
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