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Trends Subcategories Consumer Behavior

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  • Trend
    Theme
    Impact Areas
    Category
    Summary
    Report
  • Elevated Non-Alcoholic Beverages
    • Experiences Over Material Goods
    • Values-Driven Consumption
    • bars
    • beverage industry
    • Consumer Behavior
    • Restaurants
    • Business & Commerce
    • Consumer Attitudes
    • Food & Drink

    Demand for sophisticated non-alcoholic drinks is rising, pushing restaurants and bars to offer more creative and high-quality N/A options.

    Resy: Retrospective 2024
    Elevated Non-Alcoholic Beverages
    Demand for sophisticated non-alcoholic drinks is rising, pushing restaurants and bars to offer more creative and high-quality N/A options.
    Impact Areas bars, beverage industry, Consumer Behavior, Restaurants
    Themes Experiences Over Material Goods, Values-Driven Consumption
    Categories Business & Commerce, Consumer Attitudes, Food & Drink
  • Solo Dining as Self-Care
    • Experiences Over Material Goods
    • Values-Driven Consumption
    • Consumer Behavior
    • Restaurants
    • urban lifestyle
    • Consumer Attitudes
    • Food & Drink
    • Lifestyle

    Solo dining is becoming increasingly popular, particularly in major cities, reflecting a trend towards self-care and individual enjoyment.

    Resy: Retrospective 2024
    Solo Dining as Self-Care
    Solo dining is becoming increasingly popular, particularly in major cities, reflecting a trend towards self-care and individual enjoyment.
    Impact Areas Consumer Behavior, Restaurants, urban lifestyle
    Themes Experiences Over Material Goods, Values-Driven Consumption
    Categories Consumer Attitudes, Food & Drink, Lifestyle
  • Dwindling Customer Feedback
    • AI-Driven Transformation
    • Authenticity and Transparency Reign Supreme
    • Customer service
    • Market Research
    • Product Development
    • Business & Commerce
    • Consumer Attitudes

    Customer feedback is declining, requiring businesses to diversify their Voice of Customer programs and leverage alternative data sources.

    Qualtrics: 2025 Consumer Trends Report
    Dwindling Customer Feedback
    Customer feedback is declining, requiring businesses to diversify their Voice of Customer programs and leverage alternative data sources.
    Impact Areas Customer service, Market Research, Product Development
    Themes AI-Driven Transformation, Authenticity and Transparency Reign Supreme
    Categories Business & Commerce, Consumer Attitudes
  • AI Skepticism Rises
    • AI-Driven Transformation
    • Authenticity and Transparency Reign Supreme
    • Values-Driven Consumption
    • Customer service
    • E-commerce
    • Marketing
    • Consumer Attitudes
    • Data & Privacy
    • Emerging Technology

    Consumer comfort with AI is declining due to concerns about job displacement, data misuse, and impersonal interactions, requiring businesses to demonstrate clear value and responsible implementation.

    Qualtrics: 2025 Consumer Trends Report
    AI Skepticism Rises
    Consumer comfort with AI is declining due to concerns about job displacement, data misuse, and impersonal interactions, requiring businesses to demonstrate clear value and responsible…
    Impact Areas Customer service, E-commerce, Marketing
    Themes AI-Driven Transformation, Authenticity and Transparency Reign Supreme, Values-Driven Consumption
    Categories Consumer Attitudes, Data & Privacy, Emerging Technology
  • Privacy and Personalization Paradox
    • Authenticity and Transparency Reign Supreme
    • Values-Driven Consumption
    • Data Analytics
    • E-commerce
    • Marketing
    • Business & Commerce
    • Consumer Attitudes
    • Data & Privacy

    Consumers desire personalized experiences but are increasingly concerned about data privacy, requiring businesses to find a balance between these competing demands.

    Qualtrics: 2025 Consumer Trends Report
    Privacy and Personalization Paradox
    Consumers desire personalized experiences but are increasingly concerned about data privacy, requiring businesses to find a balance between these competing demands.
    Impact Areas Data Analytics, E-commerce, Marketing
    Themes Authenticity and Transparency Reign Supreme, Values-Driven Consumption
    Categories Business & Commerce, Consumer Attitudes, Data & Privacy
  • EV Adoption Journey
    • Navigating Global Uncertainty
    • Values-Driven Consumption
    • Automotive
    • Consumer Behavior
    • Sustainability
    • Business & Commerce
    • Consumer Attitudes
    • Emerging Technology

    Despite the hype, EV adoption faces challenges related to cost, convenience, and charging infrastructure. OEMs need to address these concerns and provide clear value propositions to drive wider adoption.

    Publicis Sapient: Guide to next...
    EV Adoption Journey
    Despite the hype, EV adoption faces challenges related to cost, convenience, and charging infrastructure. OEMs need to address these concerns and provide clear value propositions…
    Impact Areas Automotive, Consumer Behavior, Sustainability
    Themes Navigating Global Uncertainty, Values-Driven Consumption
    Categories Business & Commerce, Consumer Attitudes, Emerging Technology
  • Back to Basics CX
    • Authenticity and Transparency Reign Supreme
    • Values-Driven Consumption
    • All industries
    • Business & Commerce
    • Consumer Attitudes

    Consumers prioritize clear communication and reliable service delivery as the foundation of trust, urging businesses to focus on fundamental CX elements.

    Qualtrics: 2025 Consumer Trends Report
    Back to Basics CX
    Consumers prioritize clear communication and reliable service delivery as the foundation of trust, urging businesses to focus on fundamental CX elements.
    Impact Areas All industries
    Themes Authenticity and Transparency Reign Supreme, Values-Driven Consumption
    Categories Business & Commerce, Consumer Attitudes
  • Evolving Online Retail
    • Navigating Global Uncertainty
    • Values-Driven Consumption
    • Consumer Behavior
    • E-commerce
    • Retail
    • Business & Commerce
    • Consumer Attitudes

    Amazon remains the dominant online retailer, but Chinese e-commerce platforms like Temu, AliExpress, and Shein are experiencing rapid growth, potentially driven by competitive pricing.

    OFCOM: Online nation 2024
    Evolving Online Retail
    Amazon remains the dominant online retailer, but Chinese e-commerce platforms like Temu, AliExpress, and Shein are experiencing rapid growth, potentially driven by competitive pricing.
    Impact Areas Consumer Behavior, E-commerce, Retail
    Themes Navigating Global Uncertainty, Values-Driven Consumption
    Categories Business & Commerce, Consumer Attitudes
  • Fragmented Internet Returns
    • Authenticity and Transparency Reign Supreme
    • The Power of Community and Connection
    • Content Consumption
    • online communities
    • Social Media
    • Consumer Attitudes
    • Digital Platforms

    Users are seeking refuge from mainstream social media platforms, exploring niche online communities and platforms like Substack, Discord, and WhatsApp.

    Ok Cool: Gatekeeping information is...
    Fragmented Internet Returns
    Users are seeking refuge from mainstream social media platforms, exploring niche online communities and platforms like Substack, Discord, and WhatsApp.
    Impact Areas Content Consumption, online communities, Social Media
    Themes Authenticity and Transparency Reign Supreme, The Power of Community and Connection
    Categories Consumer Attitudes, Digital Platforms
  • Audience-Led Brand Education
    • Authenticity and Transparency Reign Supreme
    • The Power of Community and Connection
    • Values-Driven Consumption
    • Brand strategy
    • Customer Engagement
    • Social Media Marketing
    • Brands & Advertising
    • Consumer Attitudes

    Consumers are actively shaping brand strategies and content, demanding authenticity and relevance in their online interactions.

    Ok Cool: Gatekeeping information is...
    Audience-Led Brand Education
    Consumers are actively shaping brand strategies and content, demanding authenticity and relevance in their online interactions.
    Impact Areas Brand strategy, Customer Engagement, Social Media Marketing
    Themes Authenticity and Transparency Reign Supreme, The Power of Community and Connection, Values-Driven Consumption
    Categories Brands & Advertising, Consumer Attitudes
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